How to remove Mac-onlinehelp.info Pop-up Ads
What is Mac-onlinehelp.info:
Threat Classification: Adware
If you start getting annoying Ads or Pop-ups by Mac-onlinehelp.info with voice alert, advising you that the “Important security message! Please call the number provided as soon as possible. You will be guided for the removal of the Adware/Spyware virus on your computer …“ and pop-ups “Are you sure you want to leave this page? ********** System Security at Risk **************” and you should call a toll free number 1-808-518-4601, you need to understand, that your computer has already being infected by an adware. Once active, you should start getting various strange and annoying pop-up ads, messages or even audio warnings when you start your browser and the Mac-onlinehelp.info begins loading. Mac-onlinehelp.info is a new kind of website, used by the cyber crooks & adware creators & command & controllers – to provide your with bogus & malicious remote support service. All these ads are caused by a malicious browser extension adware, distributed via one of the many online advertising or marketing platforms or suspicious software “bundles”, often exploited by cyber crooks. The Mac-onlinehelp.info Ads are caused by an ad-supported extension for Internet Explorer, Firefox and Chrome. The adware is capable of displaying ads on random webpages, including pop-up windows and is compatible with all well-known browsers like Internet Explorer, Mozilla Firefox and Google Chrome.
Generally, users that have it installed on their systems might see various pop-up & pop-under browser windows, informing the victim that a Video Player is ready for download, Install Media Downloader, Infection was Detected or Important software update, New driver updates are released etc.. The Mac-onlinehelp.info is set to display FAKE POP-UP ALERTS on the victim’s computer. Please note that all these alerts are FAKE! Actually, the main purpose of the Mac-onlinehelp.info is to drive as much traffic as possible to certain domains, which then is converted to cash via one of the many online marketing platforms.
Mac-onlinehelp.info is usually bundled with other free software products and is being installed by default when the user accepts the EULA while performing an express/recommended installation. That’s why, you should be very careful what you agree to install and always opt-out for a custom installation and skip or deselect the software you don’t want to install or you are not familiar with. The possible distribution of Mac-onlinehelp.info bundle varies but is not limited to – installing third-party toolbars, free PDF software, free Video editors or other free software products or downloading e-mail attachments etc..
The purpose of Mac-onlinehelp.info is to attract more users to certain domains, so that the creators of such or similar adware could generate income from the online traffic, using one of the many online marketing platforms. Mac-onlinehelp.info may use tracking cookies and other relevant techniques to steal your personal data such as account information, usernames & passwords, bank account data etc. That’s why this malware infection should not be left unattended, and needs to be terminated immediately, as it seems to be a serious threat to your online security.
!!! Please note that these infections could potentially bring up other malware to your computer and even cause a loss of data. Please do not underestimate such threats.
There are two ways to remove this infection. It is totally up to you to decide which way you want to go:
1. Automatic Removal Method (recommended for all users) using the SpyHunter Malware Security Suite.
2. Manual Removal Method (recommended ONLY for PC Experts or Enthusiasts).
Automatic Mac-onlinehelp.info Removal:
We recommend using SpyHunter Malware Security Suite.
You can download and install SpyHunter to detect Mac-onlinehelp.info and remove it, by clicking the button below. Once installed, SpyHunter will automatically scan and detect all threats present on your system, but in order to use it as a removal tool, you need to purchase a subscription.
SpyHunter will automatically scan and detect all threats present on your system.
Learn more about SpyHunter (EULA). You can find SpyHunter Installation Instructions here: (LINK) SpyHunter`s free diagnosis offers unlimited free scans and detection. You can remove the detected files, processes and registry entries manually, by yourself, or to purchase a subscription, which will allow you to use the automatic removal feature and to receive unlimited one-on-one professional help for any malware related issue by an expert technician.
Manual Mac-onlinehelp.info Removal:
!!! Please note: You can remove Mac-onlinehelp.info manually, however, you should proceed at your own risk, as any of the interventions might render your system inoperable. Therefore the Manual removal method is ONLY recommended for PC Experts or Enthusiasts. For all users, MalwareKillers.com recommends using SpyHunter.
1. Remove Mac-onlinehelp.info Uninstall Entry:
First, you can try to go to Control panel and click on Programs and Features (Windows Vista/7/8/10) or Add/Remove Programs (Windows XP) and check the Uninstall Programs` List for any entry related to Mac-onlinehelp.info, Wander Burst, Vaudix, Optimizer Pro, YoutubeAdBlocker, BuyNSave, Free Video Converter, Youtube Downloader HD, Video Media Player 1.1, Fast Free Converter, DIVX Player 3.2 or any third-party add-ons, extensions and toolbars. You should also look for all kinds of suspicious programs, installed on the same date as the infection. If you find such, right-click on it and try to uninstall it. Although, please mind, that this is an actual infection and you might not be able to remove it directly from the list.
*(Start -> Control Panel -> Programs and Features or Add/Remove Programs) or “Win + R” keys to open “Run” and type in “control”, then hit Enter.
2. Remove Mac-onlinehelp.info from your browser:
Go to Tools -> Internet options -> Advanced Tab and click the Reset button (make sure to select the Delete Personal Settings checkbox).
*please note that in order to save your favorites, you need to export them before resetting the browser as you will lose all personal settings.
After Internet Explorer completes the operation, click the close button and then restart it in order for the new changes to take effect.
Go to the following path (you can copy-paste it) and delete the entire folder “Chrome” with all the folders and files that are in it.
For Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\
For Windows Vista/7/8/10: %USERPROFILE%\AppData\Local\Google\
Alternatively, you can navigate to these folders by following these steps:
For Windows XP:
1. Click on “Start” in the bottom-left part of the screen.
2. Choose “Run“.
3. Type %USERPROFILE%\Local Settings\Application Data\Google\ and hit Enter.
For Windows Vista/7/8/10:
1. Click on the Windows logo in the bottom-left part of the screen.
2. Type %USERPROFILE%\AppData\Local\Google\ and hit Enter.
1. At the top of the Firefox window (upper-right corner), click the Firefox Menu button (3 horizontal lines), go over to the Help sub-menu and select Troubleshooting Information.
2. Click the Reset / Refresh Firefox button in the top-right corner of the Troubleshooting Information page.
3. To continue, click Reset / Refresh Firefox in the confirmation window that opens.
4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish and Firefox will reopen.
3. Check for arguments added by Mac-onlinehelp.info in any Browser shortcuts or links to web pages:
Mac-onlinehelp.info might also hijack your web browser shortcuts to force-load its home page. This causes the Mac-onlinehelp.info`s web page to open up when you launch a hijacked shortcut.
The argument that Mac-onlinehelp.info uses to hijack shortcuts should look like (or is similar) to the one below:
You can remove it manually by editing the shortcut`s target line.
4. Delete any folders or files related to Mac-onlinehelp.info by checking the following locations: